Configuration for Dynamic IP Address ADSL Plan

	User ID	userid@iworldaccess.net where userid is the user ID given to you in your welcome letter

	Password	xxx where xxx is the password given to you in your welcome letter

	VPI, VCI	0, 100

	Protocol Encapsulation	PPPoE Vc-Mux (MTU 1492) PPPoA Vc-Mux (MTU 1500)

	DNS	The DNS will be automatically assigned to your modem. In your LAN, you should point your DNS to your modem/router if you need to specify static IP address to your computer. Certain modem may require you to specify the DNS address. The DNS will be as follow: Primary DNS 202.172.224.238 Secondary DNS 202.172.232.238

The modem will take a while to log on to the network (between 30 seconds to 1 minute, depending on the type of modem you have installed).

Problems and how to resolve

	PROBLEM		RESOLUTION

	Unable to access the Internet		Check that the power on the modem is turned on. If the modem has been working before and the connection is suddenly terminated and does not resume, try switching off the modem and turning it on again.

	Modem unable to synchronise (the ADSL or Sync light is blinking).		Check if the phone, that is connected to the same line has a dial tone. If there is no dial tone, check if the microfilter and lines are properly connected. If there is a dial tone and your modem is still unable to synchronise, please call our technical helpdesk.

	The connection is intermittent and your modem keeps reconnecting.		Check that your microfilter is installed correctly. Please refer to the diagram on page 1. If the connection is installed correctly and you still encounter intermittent connection, please call our technical helpdesk.

	PPP layer fail		Check that the protocol encapsulation is configured correctly. If the settings are correct and your modem still reports PPP layer failed, please call our technical helpdesk.